A couple of the drives that had the mismatch (red and blue) were identical models with identical size. Which tech support could not give me an explanation. Now, I continued troubleshooting and discovered that the 8 that did not work (all with the blue light) since they all matched each other with the blue light, they all copied among themselves, but you CANNOT duplicate from violet to blue or blue to violet, they both have to be the same color. When they mismatch, THEY WILL NOT DUPLICATE. I did, spent 5 hours doing a low level format on two different drives to no avail, still one drive is blue and the other is violet. I was asked to do a Low Level format on the drive. I contacted support and I was told that because of some drives having a restricted partition, the duplicator could not write over it. Drive Status (Blue - drive detected, Red - drive not detected, Flashing Red - Activity) 1 - LED Indicators: Power Indicator (Blue) Mode Indicator (Blue - JBOD, Red - Duplication) Progress Bar (Blue) Packaging Information: Package Length: 7.3 in 18.5 cm Package Width: 4.7 in 12 cm Package Height: 8.3 in 21 cm Shipping (Package) Weight: 1.8 lb 0. all but 2 failed, both the worked were violet in color.
I have tried duplicating about 10 drives. Now I've been told the same, red (or what I call violet) means the drive is not read properly, well guess what, the red (or what I call violet) is the ONLY mode that worked. I disagree, I am glad I am not the only one that sees the violet light on the HDD indicator.
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